When can I start accepting credit cards?
A bank has to review your application and investigate your financial background before approving your merchant account.
Since a merchant account is effectively a line of credit, this process is similar to applying for a loan or a mortgage.
We streamline this process as much as possible so you can usually be up and running within five business days of filling
out our informational sheet.
Is MerchantGuy available outside of the US?
Yes, we are available in many countries outside of the US, including Canada. Please check with us to let us know where you are located so we can determine if we can help. Many of our banking partners outside of the US would like to know your monthly volume.
Does MerchantGuy have a daily or monthly max for deposits?
No, we deposit as much as you process, minus fees, within 48 hours. (AMEX settles on their own schedule.)
What is interchange?
Interchange is the cost from the card brands Visa, Master Card, Discover, and American Express. Find out more here.
What type of API support do you have?
We have full API Documentation or you can talk with one of our staff members that will be more than happy to help you out personally.
What is PCI DSS compliance?
The Payment Card Industry (PCI) Data Security Standards (DSS) is a set of detailed requirements and guidelines established to
ensure that merchants are using the correct data security measures to minimize identity theft and credit card fraud. Any business
in the world that accepts credit or debit cards is required to be certified PCI Compliant. For more information, see
What is a PCI DSS compliance certificate?
To be consider PCI DSS compliant, you must get a compliance certificate annually by paying a fee and filling out a questionnaire
to confirm that your credit card processing protocol meet the compliance standards. For more information, see
Why do I have a $55 charge one or two months after my account was created?
This $55 is an annual fee for your PCI DSS compliant certificate. For more information, see
Why am I getting charged more than I expected when I thought I had a low rate?
If you haven’t filled out the online PCI DSS SAQ questionnaire to get your PCI DSS compliance certificate, you are being charged a monthly
$30 fee for non-compliance. Fill out the PCI DSS SAQ compliance questionnaire, and you’ll no longer get charged this extra fee.
You will be reminded to fill out your questionnaire annually.
Does MerchantGuy have an affiliate program?
Yes, we have three different affilate programs:
– Independent Sales people or sales teams.
– Sales Teams looking to private label their own payment company.
– Web designers, software development companies, etc. looking for residual income for referring clients to us.